Warranty Policy

E-Service (Europe) Ltd Warranty Policy

E-Service (Europe) Ltd Refunds Policy

Effective Date: June 2026 

This Warranty Policy applies to E-Service (Europe) Ltd, trading as E-Service, e-service.co.uk and e-service.parts (“E-Service”, “we”, “our” or “us”). 

This policy applies to products supplied, repaired, refurbished, serviced or installed by E-Service. 

This policy should be read alongside our Terms & Conditions, Returns Policy and Refunds Policy.

1. Warranty Coverage

Unless otherwise stated in writing, E-Service warrants that products supplied by us shall be free from defects in materials and workmanship for the warranty period specified on the product listing, quotation, invoice or service documentation. 

Where no warranty period is specified, products are supplied with the manufacturer’s warranty where applicable. 

Refurbished products may carry a different warranty period as specified at the time of sale. 

Repair work carried out by E-Service is covered by a 120-Day Back-to-Base Warranty from the date of dispatch or collection. 

2. Warranty Remedies

 If a valid warranty claim is accepted, E-Service may, at its sole discretion:

  • Repair the product.
  • Replace the product.
  • Supply refurbished replacement equipment.
  • Supply replacement parts.
  • Issue a credit.
  • Issue a refund where required by law.

The remedies above constitute the customer’s sole remedy under this warranty.

3. Customer Responsibilities

The customer remains solely responsible for: 

  • Correct installation.
  • Correct configuration.
  • Routine maintenance.
  • Security of the equipment.
  • Security of cash held within equipment.
  • Security of coins, notes, tokens and other valuables.
  • Audit and reconciliation procedures.
  • Monitoring machine performance.
  • Monitoring transaction activity.
  • Fraud prevention.
  • Compliance with manufacturer operating instructions.

Customers must regularly inspect and maintain equipment in accordance with manufacturer recommendations and good industry practice. 

4. Cash Handling Equipment

Products supplied by E-Service may include: 

  • Note validators. 
  • Coin mechanisms. 
  • Coin hoppers. 
  • Change machines. 
  • Kiosks. 
  • Redemption equipment. 
  • Contactless payment devices. 
  • Cash handling equipment. 
  • Vending equipment. 
  • Amusement and gaming equipment. 

Such equipment is designed to assist with the handling, acceptance, storage, dispensing or processing of cash, tokens or electronic payments. 

The customer remains solely responsible for: 

  • All monies accepted by the equipment. 
  • All monies dispensed by the equipment. 
  • Float levels. 
  • Reconciliation procedures. 
  • Cash collection procedures. 
  • Accounting records. 
  • Fraud prevention measures. 
  • Physical security of the equipment. 
  • Security of any monies held within the equipment. 

E-Service does not guarantee that equipment will prevent theft, fraud, cash discrepancies, accounting errors or operational losses. 

5. Limitation of Liability

To the maximum extent permitted by law, E-Service shall not be liable for any: 

  • Loss of revenue. 
  • Loss of profits. 
  • Loss of business. 
  • Loss of contracts. 
  • Loss of opportunity. 
  • Loss of goodwill. 
  • Loss of anticipated savings. 
  • Loss of data. 
  • Loss of transactions. 
  • Chargebacks. 
  • Merchant account fees. 
  • Payment processing losses. 
  • Cash shortages. 
  • Coin shortages. 
  • Note shortages. 
  • Overpayments. 
  • Underpayments. 
  • Theft. 
  • Fraud. 
  • Vandalism. 
  • Machine downtime. 
  • Service interruptions. 
  • Loss arising from machine malfunction. 
  • Loss arising from incorrect machine configuration. 
  • Consequential losses. 
  • Indirect losses. 
  • Special damages. 

Whether arising in contract, negligence, breach of statutory duty or otherwise. 

The customer acknowledges that they are solely responsible for monitoring, auditing and reconciling all transactions and monies handled by their equipment. 

not be liable for any: 

6. Warranty Exclusions

This warranty does not cover: 

  • Accidental damage. 
  • Misuse or abuse. 
  • Neglect. 
  • Improper installation. 
  • Incorrect configuration. 
  • Unauthorised repairs. 
  • Modification by third parties. 
  • Electrical surges. 
  • Lightning damage. 
  • Water ingress. 
  • Fire damage. 
  • Theft. 
  • Vandalism. 
  • Environmental damage. 
  • Corrosion. 
  • Wear and tear. 
  • Consumable items. 
  • Damage caused by incompatible equipment. 
  • Software issues caused by third-party systems.

Warranty claims may be refused where any of the above circumstances apply. 

7. No Fault Found

Where a product is returned under warranty and testing determines that no fault exists, E-Service reserves the right to: 

  • Reject the warranty claim. 
  • Charge inspection fees. 
  • Charge testing fees. 
  • Charge return carriage costs. 

8. Manufacturer Warranties

Many products supplied by E-Service are manufactured by third parties. 

Where applicable, E-Service may assist customers in obtaining support under the manufacturer’s warranty. 

Manufacturer warranty decisions remain the responsibility of the manufacturer. 

9. Contactless & Payment Devices

E-Service does not provide any guarantee regarding: 

  • Payment network availability. 
  • Mobile network availability. 
  • Internet connectivity. 
  • Merchant account approval. 
  • Banking systems. 
  • Payment processor availability. 
  • Third-party software platforms.

Interruptions or failures affecting these services are outside E-Service’s control and do not constitute a warranty failure. 

10. Software & Firmware

Software, firmware and configuration files are supplied “as is” unless expressly stated otherwise in writing. 

E-Service does not warrant that software or firmware will operate uninterrupted or error-free in every installation environment. 

11. Limitation of Financial Liability

To the fullest extent permitted by law, E-Service’s total liability arising from any warranty claim, product defect, repair, service or supply of goods shall not exceed the original purchase price paid for the affected product or service. 

Nothing in this policy excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability which cannot legally be excluded under applicable law.

12. Statutory Rights

Nothing within this Warranty Policy excludes or limits any rights available to consumers under applicable UK consumer protection legislation, including the Consumer Rights Act 2015. 

Where any provision of this policy conflicts with applicable legislation, the relevant legislation shall prevail.

13. Contact Details

  1. Contact Details

E-Service (Europe) Ltd 
Trading as E-Service, e-service.co.uk and e-service.parts 

Telephone: +44 (0)1707 280 050 
Email: sales@e-service.co.uk 

All warranty claims should be reported to E-Service Customer Services before equipment is returned.