Expert Support, Sustainable Solutions

E-Service Support & Repair Division

At E-Service, our Support & Repair Division is at the heart of our operations in the UK and Ireland. With decades of technical expertise, we provide comprehensive repair and maintenance services not only for our own products but also for many of the solutions we supply and support.

Our division also manages a dedicated refurbishment programme — a key part of our sustainability commitment. By extending the working life of products and returning refurbished units to service, we help our customers reduce waste, cut costs and lower their environmental impact, all while keeping their systems running reliably and efficiently.

Complete Repair Coverage

Comprehensive repair solutions for both E-Service products and distributed components.

Sustainable Refurbishment

Extend product life and reduce waste with our sustainable refurbishment services.

Specialist Technical Support

Get fast, reliable help with software updates, firmware issues and system diagnostics.

E-SERVICE'S SERVICE & REPAIR

Reliable Repairs and Technical Support You Can Count On

At E-Service, our experienced engineers manage everything from product testing and repairs to returns, software updates and firmware support. Whether you’re facing a hardware fault or need assistance with system configuration, our team is ready to help.

Every repair is completed to the highest standards and backed by a warranty for your peace of mind. With our responsive and professional approach, you can rely on E-Service to resolve issues quickly and keep your equipment performing at its best.

Service and Repair Requests

Experiencing issues? Choose an option below and get in touch with our team.

Repair Request

Send us your faulty product for quick inspection.

The E-Service service team will assess the issue, carry out the repair and return the item to you with a 120 day warranty period for peace of mind.

Return of Product

Returning a product? We make it easy for you.

If something isn’t working as expected, you can return your product hassle-free. Just fill out the form, check your address details and send the item back within 30 calendar days of receiving your official RMA confirmation.

Software Support

We help you update and install with confidence.

Whether you’re dealing with outdated software or a firmware issue, our support team is ready to guide you through the latest updates and ensure the correct configuration for your system requirements.

REFURBISHMENT

Restored Performance, Responsible Practice

Our refurbishment service is dedicated to restoring faulty or damaged components to full working order. Each unit is carefully inspected, cleaned, serviced and rigorously tested to ensure reliable performance once returned to the field.

This service offers a cost-effective alternative to replacement while supporting our commitment to sustainability. By extending product lifecycles, we help our customers minimise waste, reduce costs and contribute to a more responsible and environmentally conscious industry.