FAQ

E-Service offers world-wide shipping to all countries. If you are ordering from outside of Europe or cannot find your country at checkout, please contact us directly for us to arrange shipments. We’re happy to help!
Contact the E-Service team

E-Service offers a range of shipping services to UK addresses:

• Royal Mail 48
• Pre-10:30am delivery
• Saturday delivery
• Standard shipping

Note that orders may be shipped via UPS or DPD depending on the order content.

E-Service provides SAME DAY SHIPPING for orders at no additional cost, although in rare cases may take up to four week for large machines such as the Thomas Change Machine range.

In circumstances where your order does not arrive, you must submit a written notice  within 14 days after the despatch of the goods to the E-Service team. For orders outside the UK, you must submit a written notice within 3 days of the specified delivery date.

To ensure customer satisfaction, damaged items are to be reported within 24 hours of delivery to our dedicated sales team. We can then advise, repair or replace your goods whenever possible. You can contact us via sales@e-service.co.uk or 01707 280 050.

For swift repair or replacement, it is vital to retain the original packaging and include any damaged parts.

We offer same day replacements for any items that are not included from your order. Please contact our sales team via sales@e-service.co.uk or 01707 280050 within 24 hours of delivery to ensure your missing order is rectified.

Any returns must be agreed and arranged via E-Service. E-Service will not accept any returns without prior knowledge of the item. E- Service will do its best to assist with any returns whenever required. Items are expected to returned in the same form as they were delivered with little to no alterations to the packaging and goods.  To arrange any returns please contact our sales team via sales@e-service.co.uk or 01707 280050. For returns outside the UK please contact your respective office.

Tokens can be used to operate machines in place of coins by using a programmable coin acceptor. Programmable coin acceptors can be configured to the exact dimensions of the chosen tokens.
E-Service offers a great value programmable Std Token Coin Acceptor with a free programming service included.

You can order custom tokens online quickly and easily, just provide us with your logo, photos or text and E-Service will handle the rest. You can choose custom embossed tokens (raised surface) or custom printed tokens from our wide range of available colours and sizes.

Learn more and order custom tokens online

We proudly offer a range of services that compliment our product range improve your experience with E-Service.

Services offered by E-Service:

• Bench service
• Advanced replacements
• Field Service
• Van service

You can learn more about the services offered on our services page

E-Service will collect your faulty equipment, carry out a diagnostic inspection and then clean and repair your equipment before delivering it back to you.

Learn more about our bench service.

If you cannot wait for an item to be repaired, E-Service will immediately ship a replacement unit to any location.

Learn more about our Advanced Replacement service

Every week, E-Service sends vans across the UK to client locations to collect, repair and deliver equipment. From Devon to Scotland, there’s no location that is too far for our dedicated drivers.

Learn more or sign up to our Van service

In order to help customers save money with the best deals possible, E-Service offers a wide range of used equipment that has been thoroughly tested, repaired and upgraded by our expert engineers to ensure they are in perfect working condition. All products in our QUE range (Quality Used Equipment) come with a 90 day complete return guarantee.